Refund and Returns Policy

Assalamu Alaikum,

Dear Customer, UNFOLD BANGLADESH is a customer-friendly e-commerce company. Our exchange and return policy is very fair and customer-satisfied.

If we have caused your suffering in any way, we will certainly resolve it inshallah. Please assist us with the appropriate information as per policy.

(~)Exchange Policy

1. If you receive a faulty or incorrect product, you must claim it within 7 working days of receiving the product for an exchange. In this case, we will return the product and provide you with a new product without any additional delivery charges. Please fill out this form to claim.

1. If you have received the correct product as per the invoice and you want to change it, you must fill out the Google form below within 7 working days of receiving the product. And in this case, you have to pay the prescribed shipping charges (2X).
2. No claim is admissible after 7 working days.
3. It is requested to provide correct information proof while filling out the form.

(~)Return and Refund Policy

1. In case of defective or incorrect product you can return the product to the delivery man instantly.
2. In case of a change of mind or non-availability at the given location or if the product is not fully delivered, only the delivery charge is to be paid.
   
   Within Dhaka City-65/-
   Outside Dhaka City-109/-
   
   
3. Product is not returnable or exchangeable if used for more than one day or washed or unboxed defect-free sealed product. However, if any defect is found within 7 days of usage, it is exchangeable but non-refundable.
4. If you want to return the supplied product and get another product or if you want a refund, you have to fill out the following form within 7 working days.
5. Unfold Bangladesh shall not be responsible for any problem not resolved due to non-filling of the given form. No matter where you contact customer care or messenger, the given form must be filled out for complaint redressal. If there is any obstacle in filling the given form, please inform customer care.
   Customer Care – +8801984361250 (9 AM-7 PM) 
6. The product must be returned to claim a refund. Refunds will be made if the product is in the promised condition after it reaches our warehouse. This process may take 7-15 business days to complete.

If you fill out our form for an exchange, return, or refund, one of our representatives will contact you by phone within 1-3 business days of completing the form. If you do not receive a response within 3 working days, please inform this e-mail.

unfoldkhans@gmail.com

Dear Customer, Please refrain from placing this order if you do not agree with YG Fashion BD Return, Refund, and Exchange Policy.